Taylor Swift tour sales debacle leaves Ticketmaster facing Senate committee hearing |  Ents & Arts News

Taylor Swift tour sales debacle leaves Ticketmaster facing Senate committee hearing | Ents & Arts News

US politicians have announced they will examine Ticketmaster’s dominance after the company endured the wrath of Taylor Swift over its handling of sales for her highly anticipated tour.

Senators Amy Klobuchar and Mike Lee said a competition subcommittee would examine “the lack of competition in the ticketing industry.”

High fees, problems with Ticketmaster’s website and cancellations show that it “is under no pressure to innovate and continually improve,” Ms Klobuchar said.

Swift said last week it was “excruciating” to see what people went through as they tried to get tickets to his upcoming shows in the US – his first tour since 2018.

Fans said they waited for hours and were repeatedly kicked off the website on Thursday, with Ticketmaster canceling Friday’s sale due to “extraordinarily high demand” and “insufficient” tickets.

These issues came days after the site again crashed under heavy demand during a pre-sale.

Ticketmaster said more than 3.5 million people signed up for the general sale and it planned to allow 1.5 million to participate, with the rest on a waiting list.

However, he said “bots” – automated requests – and demand from those who had not yet registered had flooded his website with 3.5 billion system requests – four times its previous peak.

“I’m not going to apologize to anyone as we’ve asked them many times if they can handle this kind of request and we’ve been assured they can,” Fast said on Instagram.

She said she was “p***** off” and was looking at how things could be improved.

Ticketmaster, which dominates the ticketing industry in the United States, has for years left fans and performers frustrated with hidden fees, skyrocketing costs, and limited ticket availability due to presales.

Ms Klobuchar wrote to the company boss last week and suggested that Ticketmaster and its sister company LiveNation – which promotes events and runs venues – were abusing their position and being isolated from typical competition in other industries.

She and Utah Sen. Mike Lee upped the ante on Tuesday by announcing plans for a special hearing.

“When there is no competition to incentivize better services and fair prices, we all suffer the consequences,” said Ms. Klobuchar, who leads the Senate Subcommittee on Competition and Rights of Consumers. consumers.

“American consumers deserve to benefit from competition in every market, from grocery chains to music venues,” Lee added.

The hearing date and witnesses have yet to be confirmed.

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